Conflict is such an important topic when we think of groups and group dynamics. Conflict manifests itself in so many forms. Managing and resolving conflict is where the true test lies as it is important as a tutor to remain neutral and objective, ascertain the facts and deal with each member's concerns in an impartial, non-judgmental manner. Everyone needs to feel a sense that they have been given an opportunity to be heard and justice has been allowed to prevail, whether in their favour or not. The tutor is after all the mediator whether face to face or online.
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