6 Oct 2011

Trust and online facilitation

It is said that trust is never given, trust is earned...

When one considers the anonymity of the Internet and sometimes impersonal nature of the medium, the dynamics of groups, the issue(s), strength(s) and weakness(es) that each member of a group brings to the group and all the other factors which affect and impact on how we conduct facilitation, we realise that when we use online methods for communication, a significant part of the social interaction which exists when face to face no longer exists.

We may summarize that the basic elements of trust stem from: clear, timely open communication with mutual respect and acknowledgement if we are to begin engendering trust from and amongst participants in online facilitation.

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